Refund & Return Policy

This Refund & Return Policy explains how refunds, cancellations, and disputes are handled for services provided by ACPremiumAuto.

By purchasing services from ACPremiumAuto or using our website https://acpremiumauto.com, you agree to the terms outlined in this policy.

1. Nature of Our Service

ACPremiumAuto operates as an auto parts sourcing and referral service.

We assist customers by locating requested automotive parts and connecting them with independent salvage yards, recyclers, and suppliers.

Important:

• ACPremiumAuto does not manufacture, sell, stock, or ship automotive parts.
• All parts are supplied directly by third-party salvage yards or suppliers.
• ACPremiumAuto acts only as a service provider and facilitator.

Any purchase of parts occurs directly between the customer and the supplier.

2. Service Fees

Payments made to ACPremiumAuto represent service fees for:

• locating requested automotive parts
• communicating with suppliers
• connecting customers with available inventory
• assisting with supplier coordination

Because the fee covers professional sourcing services, the fee is generally non-refundable once the service has been performed.

3. Parts Purchased From Third-Party Suppliers

All automotive parts are sold by independent suppliers or salvage yards.

For issues related to:

• defective parts
• incorrect parts
• part warranties
• shipping issues
• delivery delays
• installation problems

Customers must contact the supplier or salvage yard directly.

ACPremiumAuto does not control supplier inventory, warranties, shipping, or return policies.

4. Refund Eligibility

Refunds for ACPremiumAuto service fees are generally not provided once sourcing services have been completed.

However, refund requests may be reviewed in limited situations, including:

• The requested part cannot be located by our supplier network
• a confirmed supplier fails to respond after referral
• An error occurred during the sourcing process

If a refund is approved, it may be subject to a 10% administrative or restocking fee to cover operational and payment processing costs.

Refund approvals are made at the sole discretion of ACPremiumAuto.

5. Refund Processing Time

If a refund is approved:

• refunds will be issued using the original payment method
• refunds are typically processed within 5–10 business days
• payment processors may require additional processing time

6. Cancellation Policy

Customers may request cancellation before the sourcing process begins.

If sourcing work has already started, cancellation may not be possible because resources and time have already been allocated to the request.

7. PayPal & Payment Processor Compliance

Payments made through PayPal or other payment processors are subject to the policies of those platforms.

Customers agree to contact ACPremiumAuto first to resolve any payment or service issue before initiating a dispute or chargeback.

If a dispute is opened through PayPal or a payment provider, ACPremiumAuto may provide documentation, including:

• service request details
• communication records
• sourcing activity logs
• supplier referral confirmations

This documentation may be used to demonstrate that the service purchased has been performed.

8. Chargebacks & Fraud Prevention

Improper chargebacks after services have been rendered may result in:

• service restrictions
• account blocking
• additional administrative fees
• reporting fraudulent activity to payment processors

ACPremiumAuto reserves the right to cancel or refuse service for transactions suspected of fraud or abuse.

9. Limitation of Liability

ACPremiumAuto is not responsible for:

• part quality or condition
• supplier warranties
• supplier return policies
• vehicle compatibility issues
• installation errors
• shipping damage or delays

All product-related claims must be handled directly with the supplier who sold the part.

10. Policy Updates

ACPremiumAuto reserves the right to update or modify this Refund Policy at any time.

Updated versions will be posted on this page with the revised date.

Continued use of our services constitutes acceptance of any updates.

11. Contact Information

If you have questions regarding refunds or service issues, please contact us before initiating a dispute.

ACPremiumAuto
Website: https://acpremiumauto.com
Email: sales@acpremiumauto.com

Our support team typically responds within 24 hours.

Important Notice

ACPremiumAuto provides a sourcing and referral service only.
All automotive parts are sold directly by independent suppliers or salvage yards.

Product warranties, returns, exchanges, and technical issues must be handled directly with the supplier responsible for the sale.